Shipping Policy

Last updated: 31st June 2026

At Sanor, we want your order to reach you as smoothly and quickly as possible. Please read our shipping policy below for details on processing times, delivery timelines, and related information.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays) after payment confirmation. For Cash on Delivery (COD) orders, processing begins once your order is confirmed via our automated confirmation message.

You will receive an order confirmation email/WhatsApp message once your order has been placed, and a separate shipping confirmation with tracking details once your order has shipped.

2. Shipping Destinations

We currently ship across India, including metro cities, tier 2/3 cities, and most PIN codes serviceable by our courier partners. We do not currently offer international shipping.

3. Shipping Charges

• Free shipping is available on all prepaid orders.
  
• Any applicable shipping charges will be clearly displayed at checkout before you complete your order.

4. Estimated Delivery Timelines

Location	Estimated Delivery
Metro cities	3–5 business days
Tier 2/3 cities	5–7 business days
Remote/rural areas	7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other circumstances beyond our control. We appreciate your patience during high-demand periods (sale events, festive seasons).

5. Order Tracking

Once your order is shipped, you'll receive a tracking link via WhatsApp and/or email. You can use this link to track your shipment in real time through our courier partner's tracking page.

6. Cash on Delivery (COD) Orders

For COD orders, we may reach out via WhatsApp to confirm your order before it is shipped. This helps us reduce failed deliveries and ensures your order reaches you without delay. Please respond promptly to any confirmation messages to avoid delays or cancellation of your order.

7. Address Accuracy

Please double-check your shipping address, including house/flat number, street, landmark, city, state, and PIN code, before placing your order. We may send a WhatsApp message asking you to confirm or correct your delivery address after your order is placed — this helps prevent failed or delayed deliveries.

Sanor is not responsible for delays or non-delivery caused by an incomplete or incorrect address provided at checkout. Additional charges may apply for re-shipping orders returned due to address issues.

8. Failed Delivery Attempts

Our courier partners typically make [2–3] delivery attempts. If delivery fails after multiple attempts (e.g., recipient unavailable, incorrect address, order refused), the shipment will be returned to us. In such cases, we will reach out to you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund Policy.

9. Shipping Partners

We work with trusted courier and logistics partners (including but not limited to DTDC, Bluedart, Delhivery and other Shiprocket-network couriers) to ensure timely and reliable delivery across India.

10. Damaged or Lost Shipments

If your order arrives damaged, or if your tracking shows delivery but you have not received your package, please contact us within [48–72 hours] of the delivery date at Hello@sanor.in with your order number and relevant photos (if applicable). We will investigate and resolve the issue promptly.

11. Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible after placing your order. Once an order has been shipped, we're unable to make changes to the delivery address.

12. Contact Us

For any shipping-related questions, reach out to us:

• Email: hello@sanor.in
• Support hours: 10am to 7 pm