Legal Notice

Last updated: 25 June 2026

This Legal Notice provides information about the ownership and operation of SANOR.IN, including the business responsible for the Website and the contact details available to customers.

1. Website and Business Operator

The website www.sanor.in (the “Website”) is owned and operated by:

Legal business name: Ganapathy Subramaniam Suresh HUF
Business constitution: Hindu Undivided Family
Brand name: SANOR
Website: www.sanor.in
GSTIN: 27AAJHG0600H1ZP

Registered business address:
9th Floor, Gulmohar Primrose,
Kesnand, Wagholi, Sanaswadi,
Maharashtra 412207, India

Karta and authorised representative: Ganapathy Subramaniam Suresh
Customer support email: hello@sanor.in
Customer support hours: Monday to Friday, 10:00 AM to 6:00 PM IST

SANOR currently provides customer support through email and does not provide telephone support.

In this Legal Notice, references to “SANOR”, “we”, “us” and “our” mean Ganapathy Subramaniam Suresh HUF. References to “customer”, “you” and “your” mean any visitor, user or purchaser using SANOR.IN.

2. Nature of Business

SANOR operates an e-commerce website for the online sale and delivery of physical consumer products.

Products offered on SANOR.IN may include beauty, personal care, lifestyle, comfort, home, fashion-accessory and general consumer products.

The availability and description of each product will be displayed on the relevant product page.

3. Grievance Officer

Customer complaints relating to orders, payments, products, deliveries, cancellations, returns, replacements, refunds or use of SANOR.IN may be submitted to the Grievance Officer.

Grievance Officer: Ganapathy Subramaniam Suresh
Designation: Grievance Officer and Karta
Email: hello@sanor.in

Postal address:
9th Floor, Gulmohar Primrose,
Kesnand, Wagholi, Sanaswadi,
Maharashtra 412207, India

Support hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Customers should include the following information when submitting a complaint:

• Full name

• Order number, where applicable

• Registered email address

• Delivery address, where relevant

• Description of the complaint

• Supporting photographs, videos or documents, where relevant

• Requested resolution

SANOR will endeavour to acknowledge consumer complaints within 48 hours of receiving them and resolve complaints within one month, subject to the nature and complexity of the matter.

4. Product Information

SANOR makes reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, features, prices and availability displayed on the Website are accurate.

However:

• Product colours may appear differently depending on the customer’s device, screen settings and lighting.

• Measurements and dimensions may be approximate unless expressly stated otherwise.

• Product packaging, labelling or minor design details may change without prior notice.

• Photographs may include styling elements that are not included with the product.

• Products, discounts and promotional offers are subject to availability.

• Typographical, technical or pricing errors may be corrected when identified.

Where applicable, information such as the country of origin, manufacturer, importer, packer, quantity, dimensions and other required declarations will be displayed on the product page, product packaging or both.

Customers should review the complete product description, specifications, warnings and usage instructions before placing an order.

5. Prices, Taxes and Charges

All prices displayed on SANOR.IN are stated in Indian Rupees unless expressly indicated otherwise.

Prices include applicable Goods and Services Tax where required.

Any additional shipping charge, cash-on-delivery fee or other applicable charge will be disclosed before the customer completes the order.

Prices, discounts and promotional offers may be changed without prior notice. Changes will not affect an order that has already been accepted, except where an obvious pricing or technical error has occurred.

If a product is listed at an incorrect price because of a typographical, technical or system error, SANOR may:

• Contact the customer and request confirmation at the corrected price; or

• Cancel the affected order and issue a refund of the amount received.

6. Orders and Acceptance

Placing an order through SANOR.IN constitutes an offer by the customer to purchase the selected product.

An automated order confirmation confirms that SANOR has received the order. It does not necessarily mean that the order has been accepted.

An order may be considered accepted when it is processed or dispatched.

SANOR may refuse or cancel an order for legitimate reasons, including:

• Product unavailability

• Incorrect pricing or product information

• Failed or unauthorised payment

• Suspected fraud or misuse

• Incorrect or incomplete delivery details

• Inability to deliver to the selected location

• Breach of quantity or purchase restrictions

• Legal or regulatory restrictions

• Circumstances beyond SANOR’s reasonable control

Where payment has already been received for a cancelled order, the applicable refund will be processed in accordance with SANOR’s Refund Policy.

7. Shipping and Delivery

Shipping and delivery are governed by the Shipping Policy published on SANOR.IN.

Delivery dates and timelines displayed on the Website are estimates unless expressly guaranteed.

Delivery may be affected by:

• Courier availability

• Incorrect or incomplete addresses

• Customer unavailability

• Public holidays

• Weather conditions

• Transport disruption

• Remote-location limitations

• Operational or logistical delays

• Events beyond SANOR’s reasonable control

Customers are responsible for providing complete and accurate contact and delivery information.

8. Cancellations, Returns and Refunds

Cancellations, returns, replacements and refunds are governed by the policies published on SANOR.IN, including the:

• Cancellation Policy

• Return and Refund Policy

• Shipping Policy

Customers should review these policies before placing an order.

Nothing in this Legal Notice is intended to restrict any mandatory consumer right available under applicable Indian law.

9. Product Use and Safety

Customers must read and follow all instructions, warnings, precautions, intended-use information and storage requirements supplied with a product.

Products must only be used for their stated and reasonably intended purposes.

Unless expressly stated otherwise, products sold through SANOR.IN are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Customers should seek appropriate professional advice before using a product where they have a medical condition, allergy, sensitivity, injury or other relevant concern.

SANOR will not be responsible, to the extent permitted by law, for loss or damage arising from:

• Use contrary to the supplied instructions

• Improper installation, handling or storage

• Unauthorised alteration or modification

• Customer misuse or negligence

• Normal wear and tear

• Continued use after visible damage

• Use for an unintended purpose

This section does not exclude liability or consumer remedies that cannot legally be excluded.

10. Intellectual Property

Unless otherwise stated, SANOR.IN and its contents are owned by or licensed to Ganapathy Subramaniam Suresh HUF.

Protected content may include:

• The SANOR name and logo

• Product photographs and videos

• Product descriptions

• Graphics and illustrations

• Website text and written content

• Page layouts and design elements

• Advertisements and promotional material

• Icons, artwork and visual assets

The Website may be used only for lawful personal and non-commercial shopping purposes.

Without prior written permission, users must not:

• Copy or reproduce Website content

• Republish SANOR photographs, videos or descriptions

• Modify or create derivative works from SANOR content

• Use the SANOR name or logo

• Scrape, extract or commercially exploit Website data

• Use SANOR content to market competing products

• Misrepresent an association with SANOR

Unauthorised use may result in suspension of access and appropriate legal action.

11. Third-Party Services

SANOR may use third-party providers for services including:

• Website hosting and e-commerce technology

• Payment processing

• Courier and delivery services

• Order verification

• Customer communications

• Analytics

• Advertising

• Fraud prevention

• Cloud storage and technical support

Third-party services may be governed by their own terms and privacy policies.

SANOR is not responsible for the independent content, availability or conduct of third-party websites and services that are not owned or controlled by SANOR.

12. Website Availability

SANOR aims to keep the Website accessible, secure and functional. However, uninterrupted or error-free availability cannot be guaranteed.

Access may be restricted or interrupted because of:

• Website maintenance

• Software updates

• Technical failures

• Security incidents

• Internet disruption

• Third-party service failures

• Events beyond SANOR’s reasonable control

SANOR may modify, suspend or discontinue any part of the Website, subject to existing customer obligations and applicable law.

13. Prohibited Conduct

Users must not use SANOR.IN:

• For unlawful, fraudulent or misleading purposes

• To provide false identity, payment or delivery information

• To interfere with Website functionality or security

• To introduce malicious software, viruses or harmful code

• To gain unauthorised access to systems or customer information

• To infringe intellectual property or privacy rights

• To scrape or extract Website data without permission

• To place fraudulent, abusive or unauthorised orders

• To harass SANOR personnel, service providers or customers

• To impersonate SANOR or its representatives

SANOR may restrict Website access, suspend accounts or cancel affected transactions where misuse is reasonably suspected.

14. Disclaimer and Limitation of Liability

SANOR does not exclude or limit any liability or consumer right that cannot legally be excluded under Indian law.

Subject to such mandatory rights, SANOR will not be responsible for indirect, incidental, special or consequential loss arising from the use of the Website or a product where such exclusion is legally permitted.

To the maximum extent permitted by law, SANOR’s aggregate liability relating to a particular order will not exceed the amount paid by the customer for the affected product.

Nothing in this Legal Notice excludes liability for fraud, wilful misconduct, gross negligence or any other liability that cannot legally be excluded.

15. Privacy

The collection, processing, storage, use and disclosure of personal information through SANOR.IN are governed by SANOR’s Privacy Policy.

Customers should review the Privacy Policy before providing personal information through the Website.

16. Changes to This Legal Notice

SANOR may revise this Legal Notice to reflect changes in:

• Applicable laws or regulations

• Business operations

• Website functionality

• Product categories

• Internal policies

• Third-party services

The revised Legal Notice will be published on this page with an updated “Last updated” date.

Changes will apply prospectively unless applicable law requires otherwise.

17. Governing Law and Jurisdiction

This Legal Notice and the use of SANOR.IN are governed by the laws of India.

Subject to the mandatory rights and jurisdiction available to consumers under applicable law, the courts located in Pune, Maharashtra will have jurisdiction over disputes relating to SANOR.IN, its operation or transactions conducted through the Website.

This clause does not prevent a consumer from approaching a competent consumer commission, court or statutory authority that has jurisdiction under applicable law.

18. Contact SANOR

For customer support, order assistance, complaints or legal correspondence, contact:

SANOR
Operated by Ganapathy Subramaniam Suresh HUF

Email: hello@sanor.in
Support hours: Monday to Friday, 10:00 AM to 6:00 PM IST

Registered address:
9th Floor, Gulmohar Primrose,
Kesnand, Wagholi, Sanaswadi,
Maharashtra 412207, India

GSTIN: 27AAJHG0600H1ZP

SANOR currently provides customer support through email only.

© 2026 Ganapathy Subramaniam Suresh HUF, trading as SANOR. All rights reserved.